Updating an existing locate request ticket is quick and easy via the OKIE811 Web Portal! Submitting Updates via the Portal will result in an immediate new ticket number, no wait!
To “Update” an existing ticket, you must be a registered user.
At the top right corner of the OKIE811 Web Portal home page, “Login” to your account.
Select “Find Tickets” at the top left corner of the page.
You can update an existing ticket via the 14 digit ticket number or you may select the ticket from your companies’ listed tickets in the display. Enter the ticket number into the ‘ticket number’ field and hit enter on your keyboard or select “Search".
Or you may also update a ticket from the list of your companies’ tickets that displays on the right side after logging in. Find the ticket you wish to Update and double-click to view.
Once you have selected a ticket number to update, the ticket details will now be displayed.
Review the ticket details to ensure you have entered the ticket number for the correct dig site and all information is accurate and unchanged.
In the toolbar at the top of the ticket view, there are two types of Update tickets to choose from. “Update” and “Update – Extend”
Select “Update” if you need to extend the life of the ticket for another 14 calendar days and the lines DO need to be checked/refreshed by the locator.
Select “Update – Extend” if you only need to extend the life of the ticket for another 14 calendar days and the markings are still visible and they DO NOT need to be checked/refreshed by the locator. The locators may or may not return to the site to validate the markings.
Once you have selected the type of Update ticket, you will be presented with a dialogue box to confirm you will be excavating within the next 14 days.
Yes, you are excavating within the next 14 days – Choose Yes to continue with the Update.
No, you are not excavating within the next 14 days – Choose No.
At this point, you also have the ability to change the “Contact” person’s Name, Phone, and Email address if needed. Simply enter the new Contact information. The new contact information will be sent on the new ticket number that is generated. This will not change the email address the copy of the ticket is being sent to.
Click “OK” to submit the Update ticket – You will be presented with a new ticket number and the ticket details for the new ticket will be displayed on the screen.
If the ticket number you entered is not the newest ticket number in the history, you will be prompted to confirm you wish to move to the newest ticket number.
To confirm, select “OK” and the details of the newest ticket in the history will display on the screen. Review the ticket details to ensure the information is accurate. At this point, you will begin the Update process on the newer ticket by selecting the “Update” or “Update - Extend”.
Please note - Some tickets cannot be updated via the OKIE811. To update a ticket via the Portal, the ticket must be a Normal, Update, Update - Extend, Correction, or Non-Compliant ticket type. Additionally, a ticket cannot be updated before the Work Date on the ticket or if the current date is more than 30 days past the Work Date.
If the “Update” or “Update – Extend” buttons are deactivated, please contact the OKIE811 center to speak with a representative who can assist you
Helpful Tip: If you have a delayed job and the OKIE811 Portal is not allowing you to Update, but you are now ready to work the job - you can use the “Copy” feature in the tool bar at the top of the ticket details to copy that ticket’s exact information into a brand new ticket submission. Please make any edits as necessary to the new ticket before submitting.