Locate Request Cycle

  1. Submit Your Request

    Submit a locate request by Dialing 811 or 800.522.6543

    The Customer Service Representative (CSR) will go over the necessary information to fill out the locate request such as the location of the dig site and the excavator’s contact information.

    OR

    Submit a locate request by going to www.OKIE811.org or the OKIE811 Mobile App

    A CSR will review your locate request for accuracy. OKIE811 will contact you if we require any additional information to process your locate request.

  2. A Ticket is Generated

    Your locate request is finalized and a ticket number is generated.

    The ticket number is proof that the excavator contacted OKIE811 for excavation purposes.  The excavator should hold on to this number until the job is complete.  This number is how we will reference the dig site information if they need to call us back for any reason.  Additionally, if the excavator provided an email address, they should get a copy of the ticket emailed to them.

  3. Notifications are Sent

    Notifications are sent to the companies/organizations that are registered with Oklahoma One-Call System, Inc. and who own underground assets within the buffer area* of the digging site.

    (*A buffer area refers to the area within a certain number of feet to the dig area.)

  4. Lines are Marked

    Each of those notified companies send out employees or 3rd party representatives to mark the lines within the proposed digging area, or they will let you know if they have no underground lines in the proposed digging area.

    Each member is responsible for marking and protecting the underground facilities that they own and maintain. Members have until the stated work date/time listed on the locate request, which is provided by the person submitting the locate request. This time will be no less than 3 business days and no more than 10 business days.
  5. Confirm Before You Dig

    After the required waiting period, ensure all lines have been marked and/or you have communication from all companies notified before you begin your project.

    Please note that the location of the markings may not be exact so proceed with caution. The underground facility should be found within two feet either side of the markings. Dig with care within two feet of the underground facility.