In order to improve the continuity and accessibility of our ticket management application, GeoCall, OKIE811 will be transitioning to Azure. This transition will result in IP address changes needed for ticket transmissions. The new IP address is 188.8.131.52 and will be activated during a planned outage on Thursday, March 7, 2019 starting at 8PM CDT. Ticket transmissions should resume within 5 hours of this outage.
How will this impact you?
- The addition of the IP address may result in OKIE811 being blacklisted and impact the electronic delivery of your locate request notifications.
- Notifications will not be sent during the five-hour maintenance window starting Thursday, March 7, 2019 at 8PM CDT.
- Emergency Locate requests will continue to be called out during this time.
What do you need to do?
For OKIE811 to successfully deliver locate request notifications to your inbox, you will need to ADD the new IP address: 184.108.40.206 and email address [email protected] to your safe sender list in your security software or email client. We advise you to keep our current IP address and email in production until we ensure a successful transition and know the new IP address has been white-listed. Doing these actions will help minimize any impact in delivering your tickets to you. You may need to consult with your IT department for further instruction on managing your safe send list.
Over the next few weeks, you will be receiving this message through your ticket transmission methods. You may disregard the notification only after you have successfully white-listed the 220.127.116.11 IP address. If you have any questions, please contact OKIE811 Member Services.
Thank you for your attention to this important message.