Guidelines for Web Ticket Submission
Please note: The information contained in this document should be considered as guidelines only. Each locate request scenario is unique and may be handled differently dependent on the situation.
OKIE811 Web ticket entry is available 24/7. Only “Normal” 48 hour locate requests can be processed via web ticket entry. Locate Requests received via web 6pm-6am Monday – Friday, all day Saturday/Sunday, or on legal holidays will be processed as if they were received the next business day. If you do not receive a locate request confirmation number or request for additional information within 3 hours from the time you submitted it, please contact us at 8-1-1.
- It is important that Company/Excavator information stays up to date. OKIE811 CSRs and the members may need to contact you to discuss your project. You can use the “My Profile” link to update Company/Excavator information at any time.
- Please provide a first and last name for the person entering the web ticket information and the contact person
Type of Work
- Specific information regarding the work type can be helpful to locators. Information such as: installing, repairing, replacing, removing, etc. If doing pole/post work, include how many poles/posts are included in the job.
- If performing more than one type of work, be sure to include that on the request. You can add the work type information in the additional comments section.
- As applicable, include the full address: house number, prefix, street name, suffix, street type. Some towns have the same road names/numbers in different street types or opposite sides of town. The ‘street’ field is a required field, so if no address is present for the dig site, please enter the street the dig site is on. If unknown, provide the street name they are traveling on from the starting intersection of the driving directions.
- Only include address if work is actually taking place at the address or across the street from address
- If address is being used as a reference point only to get the locators to the site, please provide the address and specific information to get to location in the Driving Directions field of the web submission. The information regarding the locate area should be included in the Locate Instructions field.
- If the address is in a rural location:
- Select Rural and indicate the town closest to the location.
- Any address outside the city limits will require driving directions from the nearest major intersection (major intersections of Highway and/or Section line roads are preferred and within 5 miles if possible)
- If the address is rural, please include the size of the property in acres or property boundaries. The size of a rural property can vary a great deal. This is to ensure OKIE811 CSR has covered enough area in the mapping to include all members registered in the area.
- If the address is a rural highway address, please provide driving directions to the address.
- For new addresses (such as instances where you are installing new services or working in a new/newer addition), it is a good idea to include driving directions. This will save you time, since we will most likely not have a new street on our maps yet.
- If your job includes multiple addresses:
- In order for the multiple addresses to be processed as one ticket, the work area must be limited to 1 block or less in city limits per ticket and the Work Type must be continuous from point A to point B, such as main line installs. Jobs that are not continuous such as service Line installs must be separated by address.
- If doing both main line and service line installs at multiple addresses, and the full property needs to be located, each address should have its own ticket.
- Driving directions are required on all rural addresses/locations and also any new street or street that OKIE811 cannot verify on mapping resources.
- Driving directions should start from a major intersection (major intersections of Highway and/or Section line roads are preferred and within 5 miles if possible) and include mileage/footage and compass direction for each turn to the address, including what side of the road it is on.
- If there are multiple intersections of the starting intersection, please indicate which one the driving directions are starting from. Tee intersections of Highways usually indicate that there may be more than 1 intersection.
- It is preferred that large footages are converted to mileage to aid locators in finding the location more efficiently using trip gauges on their vehicles.
- It is preferred that all mileage is given in decimal format. OKIE811 is required to format all mileages into decimal form before sending to the member. Example: instead of “1/4 mile”, type as “0.25 mi”. To determine the decimal form of a fraction: divide the numerator by the denominator: 1 divided by 4 = 0.25
- If a county road or highway is known by another name, please include that information with the driving directions. This will help in determining what road you are referring to if OKIE811 or Locator maps have it listed a different way.
- It is preferred that no periods are used within the ticket details, unless it is for a decimal. OKIE811 is required to remove most punctuation and/or characters due to the possibility of confusion. As an internal procedure, OKIE811 uses commas between each turn in compass direction and hyphens (-) between each “thought”.
- OKIE811 is only allowed to use certain abbreviations. You can find a list of approved abbreviations on our web site. We may verify or edit an abbreviation if it is not familiar or widely used.
- A description of the property is always helpful to locators. Example: Red, two-story house, White house with blue shutters, White pipe fence at entry, etc.
- If dig site is at an oil field location and part of the driving directions include: “East/West/North/South into…” Please provide distance how far into the location, to well head, or to tank battery (whichever is applicable). Oil field locations may not always be right off the road or seen on our maps. If the location is indeed right off the side of the road, please indicate: “East/West/North/South side of the road.” If an entire pad location needs to be located, please include the size of the pad…Example: pad is 300ft by 300ft
- GPS points are helpful, especially to indicate the start and end of a designated path. Driving directions and Locate instructions are still required even if GPS or legal is provided.
- Where on the property are you excavating? Marking the excavation site with white will help the locators determine exact area.
- Detailed locate instructions are helpful to locators. However, overly detailed instructions can also be very confusing. The details of the locate instructions should be simplified if possible and provide clear communication of where the excavation is taking place. Using property descriptions, landmarks, and/or a concrete beginning and ending point on the property is helpful to locators while on site. If you are working a bounded area, include any streets and/or physical reference for each boundary of the property if available.
- If work is taking place over multiple rural properties/locations/roads, up to 1 mile can be processed on one ticket if the work is continuous such as Installing Main Lines or Road Work. Driving directions are needed to the starting point and then provide what direction and how far to locate from that point. If work follows a marked linear path, please also include what radius you need located around that marked path.
- For rural areas, it is helpful to include distances between each reference point. This is due to the variance in size of the properties in a rural area. Example: “Locate from pole at road North to house, appx 0.25 mi”
- When working around an object such as the house, pole, stake, white line area, etc. please include what radius you need marked or how far in what direction needs to be marked. Example: “Locate 25ft radius of the house”, “Locate 15ft on either side of area marked with white, working East 500ft”
- If working a linear path, please indicate how far and which direction(s) they should locate. It is helpful to also include how wide of a path to locate or if work is taking place in an easement and what easement if that is available (front easement, rear easement, along the road, etc.)
- If dig site is along the road, please provide what side of the road needs marked. If work will be crossing/boring the road or work is extending outside the road r-o-w, be sure to indicate that information on the locate request.
- Locate instructions should make sense with the work type given. Example: “Replacing 1 Pole – Locate full property”…The OKIE811 CSR may question this to verify why such a large area is being requested when the work is for 1 pole. Is there additional work being performed at this location?
- If the address/dig site is rural and locate instructions request “Locate full property”, we will need to know how large the property is due to the variance in the size of properties in a rural area.
- If the address/dig site is rural and locate instructions request “Locate from pedestal/or pole to house”, please provide a Terminal address (if available), what side of road the pedestal is on (if available) and the distance from pedestal/pole to house. Service Drops: If the drop footage is more than 1320ft (0.25 mi), please provide what direction the drop runs. Example: “From inter of ____ and ____, North 0.25 mi to pedestal on the east side of road…Locate from pedestal working East appx 0.40 mi to house.”
- Large Projects that span multiple miles cross country should indicate the path of the job from beginning to end and should be staked/marked for locators to determine the exact route. GPS and Legal descriptions are helpful in these scenarios. Large Projects have a 24 hour turn around time.
- Provide information that you deem would be important for the locator to know in order to mark or access the dig site. You can also include job numbers, customer information, or any special requests in this section if that is helpful to you.
- It is important to state any access issues there may be on the property. Some locators will not be able to access the yard if there are dogs present, locked gates, etc.
- OKIE811 can request that all lines be only flagged, only painted or flags and paint, but we cannot guarantee that locators will fulfill that request.
- OKIE811 can request that locators provide the depth of the lines, but we cannot guarantee that locators will be able to fulfill that request.
- OKIE811 does not mark the underground lines. We send notices to all underground operators and their line locators will come locate the lines.
- You can submit existing tickets to be updated due to an ongoing project, via web. The ticket must be no less than 3 days old and no more than 30 days old to be updated on the website. All existing information will be updated, including company and contact information. If any information needs changed, please contact 8-1-1 to update and correct that information via phone. Other ticket types such as 2nd/3rd Notice, Corrections, Cancellations, etc. must be called into the OKIE811 center at 8-1-1.