When to notify OKIE811?
Contact OKIE811 at least 48 hours (not including weekends or holidays - so at least 2 business days) before you dig by dialing 811 or 1 (800) 522-OKIE or Login Here to submit a web ticket.
Emergency requests cannot be submitted via a web ticket.
Tell us about your project including location, address, work done for who, type of work, how long it will take, as well as any special instructions needed to make sure the right area gets marked.
What Happens When You Call?
The law requires the excavator or anyone working for the excavator to give notice no more than 10 days nor less than 48 hours, excluding Saturday, Sunday and legal holidays before excavation/digging is set to begin.
OKIE811 accepts normal locate requests via web ticket, seven days a week. Emergency locates can be submitted by phone 24/7. All locate types can be submitted via phone during normal contact center hours.
Routine locate requests provide member companies with two business days to respond to the request to have their underground lines mark. Member companies are notified and respond to emergency locate requests upon receipt of the emergency request but we ask that you provide at least 2 hours to give the locator a chance to respond. Routine requests that are received outside the normal business days are processed so that the response period begins at 7am the next business day. Please check the Contact Center Hours of Operation for current operating hours.
OKIE811 will tell you which of our member companies have lines in your dig area and they will be notified about your excavation near their underground lines. We will provide you with a reference number that serves as proof of your call.
We also keep a complete record of your call to verify your compliance with the law.
OKIE811 Member Companies will mark their underground lines, as they determine necessary, and you will be able to work safely and without delay.
You or a private contractor will have to locate private service lines such as gas grill lines, water lines, sewer lines, electric service to your shop or garage, satellite dish cable or any other private services not owned by utility companies in your area.
Begin your project with the peace of mind and confidence in knowing you are utilizing safe excavation practices while preserving vital services, protecting property and saving lives!
This is a FREE SERVICE. There is NO CHARGE to you when using this service.